Refund policy

ANGLERS OUTPOST, LLC — RETURN & REFUND POLICY

At Anglers Outpost, LLC, we stand behind the quality of our fishing and outdoor gear. If you are not completely satisfied with your purchase, we are here to help. This policy applies strictly to orders shipped within the United States.

1. 30-DAY RETURN WINDOW
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
- The item must be unused, unworn, and in the exact same condition that you received it.
- It must be in its original packaging with all tags, manuals, and included accessories intact.
- You must provide the receipt or proof of purchase.

Note: Items returned without prior return request approval will not be accepted.

2. HOW TO INITIATE A RETURN
To start a return, please contact us first:
- Email: paul.roy1963@hotmail.com
- Phone: +1 859-548-2626

If your return request is accepted, we will provide you with instructions on how and where to send your package. 

3. RETURN SHIPPING COSTS
- Customer Responsibility: Customers are responsible for paying all return shipping fees, unless the return is due to our error (e.g., received a damaged, defective, or incorrect item).
- Original shipping fees paid on the order are non-refundable.
- We strongly recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee receipt of returned items.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery. If the item is defective, damaged during transit, or if you received the wrong item, contact us within 48 hours of delivery at paul.roy1963@hotmail.com or +1 859-548-2626. 

Please include clear photos of the issue and your order number. We will evaluate the problem immediately and provide a prepaid return label and a replacement or full refund at no extra cost to you.

5. NON-RETURNABLE ITEMS & EXCEPTIONS
Certain items cannot be returned:
- Clearance or "Final Sale" items
- Gift cards
- Products showing clear signs of outdoor use, water exposure, or physical modification

6. EXCHANGES
The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted and inspected, you can make a separate purchase for the new item.

7. REFUNDS
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

- If approved, your refund will be automatically processed back to your original payment method within 5–7 business days.
- Please note that your bank or credit card provider may take additional time (typically 3–5 business days) to post the refund to your account statement.

8. RETURN MAILING ADDRESS
Do not send items back without contacting customer service first. Approved returns must be shipped to:

Anglers Outpost, LLC
Attn: Returns Department
96 S Camp Dick Rd
Lancaster, KY 40444
United States

9. CONTACT INFORMATION
For any questions regarding our Return and Refund Policy, please contact us:
- Business Name: ANGLERS OUTPOST, LLC
- Address: 96 S Camp Dick Rd, Lancaster, KY 40444, USA
- Phone: +1 859-548-2626
- Email: paul.roy1963@hotmail.com
- Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)